Privacy Policy

1. Our Commitment to Privacy

Tax Savers Pty Ltd (ABN 46 650 717 981) ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent way.

This policy outlines our obligations in managing the personal information we collect about our clients, in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and our obligations as a Registered Tax Agent.

2. What Personal Information We Collect

We collect personal information that is necessary for us to provide our professional services. This may include:

Identity Information: Name, address, date of birth, contact details (phone, email).
Financial Information: Bank account details, investment details, income, expenses, and other financial records.
Government Identifiers: Tax File Number (TFN), Australian Business Number (ABN), Australian Company Number (ACN).
Other Information: Details about your family members (where relevant for tax purposes), employment details, and any other information required to prepare your financial statements or tax returns.

3. How We Collect Personal Information

We collect personal information directly from you through meetings, phone calls, emails, client information forms, and our secure client portal. We may also collect information from third parties with your consent, such as from the ATO, your previous accountant, or your financial institution.

4. Purpose of Collecting, Holding, and Using Your Information

We collect, hold, and use your personal information for the following purposes:

To provide accounting and taxation services to you.
To prepare and lodge tax returns, BAS, and other reports with the ATO and other government bodies.
To communicate with you about your affairs.
To comply with our legal obligations under Australian law, including the Tax Agent Services Act 2009.
For our internal administrative, billing, and accounting purposes.

5. Disclosure of Personal Information

We will only disclose your personal information for the primary purpose for which it was collected, or for a secondary purpose if it is related and you would reasonably expect us to do so.

Your personal information may be disclosed to:

The Australian Taxation Office (ATO) and other government agencies as required by law.
The Australian Securities and Investments Commission (ASIC).
Your legal advisors or financial institutions, with your permission.
Our professional advisors or insurers.

6. Cross-Border Disclosure of Personal Information

To provide our services efficiently and effectively, we may utilise administrative support, data processing, or specialised services from our team members or third-party service providers located outside of Australia.

This means that your personal information may be accessed by staff in countries such as [e.g., the Philippines, India]. When we do this, we take reasonable steps to ensure that the overseas recipient handles your information in a manner consistent with the Australian Privacy Principles. Your engagement with our firm constitutes your consent to this practice.

7. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and procedural safeguards.

8. Special Conditions for Tax File Numbers (TFNs)

The privacy of your TFN is specifically protected by the Privacy (Tax File Number) Rule 2015. We will only use or disclose your TFN for a lawful purpose, as permitted by taxation law. We will not use it as a general client identifier and will take all reasonable steps to protect it from misuse.

9. Access to and Correction of Your Personal Information

You have the right to request access to the personal information we hold about you and to request its correction. Please contact us in writing with your request. We will not charge a fee for an access request but may charge a reasonable fee for providing access.

10. Making a Complaint

If you believe we have breached the Australian Privacy Principles, please contact our Privacy Officer in writing with the details of your complaint. We will investigate the complaint and respond to you promptly.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC).

11. Contact Our Privacy Officer

Privacy Officer Tax Savers Pty Ltd